Returns and exchanges
Contact us before sending an item back so we can confirm eligibility and provide the correct return instructions. Items should be unworn, unwashed, undamaged, and returned with original tags and packaging.
Non-returnable items
Final-sale items, gift cards, and items that show signs of wear or damage after delivery may not be eligible. For hygiene reasons, certain accessories may be excluded where permitted by law.
Damaged or incorrect orders
Email support@shopthewearhouse.com promptly with the order number and clear photos. We will review the issue and explain the available resolution.
Refund timing
Approved refunds are issued to the original payment method. Financial institutions may require additional time to post a completed refund.